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Professional Competency for it Outsourcing: Thai Banking Experience

รศ.ดร.อรพรรณ คงมาลัย | IT professional competency IT staff competency IT consultant competency

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Professional Competency for it Outsourcing: Thai Banking Experience is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 Thailand License.

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Collection	RMUTK Research Repository (RMUTK IR) บทความประชุมวิชาการ — Proceedings
ID RMUTK Digital	RMUTK000018
Title	Professional Competency for it Outsourcing: Thai Banking Experience
Alternative title	Professional Competency for it Outsourcing: Thai Banking Experience
Authors	ผศ.ดร.ณัฐรฐนนท์ กานต์รวีกุลธนา รศ.ดร.อรพรรณ คงมาลัย (มหาวิทยาลัยธรรมศาสตร์) ผู้แต่งหลัก รศ.ดร.อัญณิฐา ดิษฐานนท์ (มหาวิทยาลัยธรรมศาสตร์) Corresponding รศ.ดร.บดินทร์ รัศมีเทศ (มหาวิทยาลัยเกษตรศาสตร์) นางสาวสมฤทัย น้ำทิพย์ (สำนักงานพัฒนาวิทยาศาสตร์และเทคโนโลยีแห่งชาติ (สวทช.))
Faculty	คณะบริหารธุรกิจ
Volume / Issue / Pages	pp.1217-1222
Conference	Managing Innovation and Diversity in Knowledge Society Through Turbulent Time: Proceedings of the MakeLearn and TIIM Joint International Conference 2016
Conference Date	2016-05-26
Conference Location	Romania
Year	2559
Level	ระดับนานาชาติ
DOI	https://ideas.repec.org/h/tkp/mklp16/1217-1222.html
ISBN / ISSN	-
Funding Source	-
Abstract	The main purpose of this research is to develop a scale for IT professional competency evaluation, which is considered crucial for outsourcing. The study compares the competencies of IT consultants and IT staff in Thailand’s banking sector. The participants were IT professionals with significant experience of IT outsourcing projects at seven leading banks in Thailand. Statistical techniques used to analyse the survey data included exploratory factor analysis (EFA) and confirmatory factor analysis (CFA). The results identified a number of differences between the competencies of IT consultants and IT staff. Among the four dimensions of IT consultant competency, the most important was coaching and customer focus skills, followed by knowledge sharing attitude, project management skills and technical lead business knowledge. IT staff competency comprised three dimensions. The most important of these was project management skills, followed by results-oriented attitude and practical business knowledge.
Abstract (EN)	The main purpose of this research is to develop a scale for IT professional competency evaluation, which is considered crucial for outsourcing. The study compares the competencies of IT consultants and IT staff in Thailand’s banking sector. The participants were IT professionals with significant experience of IT outsourcing projects at seven leading banks in Thailand. Statistical techniques used to analyse the survey data included exploratory factor analysis (EFA) and confirmatory factor analysis (CFA). The results identified a number of differences between the competencies of IT consultants and IT staff. Among the four dimensions of IT consultant competency, the most important was coaching and customer focus skills, followed by knowledge sharing attitude, project management skills and technical lead business knowledge. IT staff competency comprised three dimensions. The most important of these was project management skills, followed by results-oriented attitude and practical business knowledge.
Keywords (TH)	IT professional competency IT staff competency IT consultant competency IT outsourcing Thai banking
Keywords (EN)	IT professional competency IT staff competency IT consultant competency IT outsourcing Thai banking
Access Level	Open Access (เปิดสาธารณะ)

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