A Study of the Chiefs’ Expectations and Satisfaction towards Characteristics of Rajamangala University of Technology Krungthep Hotel Apprentice

Abstract

This research aimed to investigate the expectations and the satisfaction toward characteristics of Rajamangala University of Technology Krungthep hotel apprentice and to compare between the chief’s expectation and satisfaction toward characteristics of Rajamangala University of Technology Krungthep hotel apprentice. This was a survey research which used a questionnaire as the research instrument to collect data from 107 apprentice chiefs. The data was analyzed by descriptive statistics and Chi – square. The findings were as follows ; 1 the most respondents were male, aged between 31 – 40 years old, the second were 41 – 50 years old, the most of the respondent graduated high school, the second were graduate, the most of the respondent were the head of food and beverage division, the second were the head of kitchen division, the standards of hotel where the apprentices worked were five – star hotels, the second were four – star hotels ; 2 the results of the chiefs’ satisfaction the most of Rajamangala University of Technology Krungthep hotel apprentice was the personality, the second was the professional knowledge and the fundamental knowledge, results of the chiefs’ expectations the most of Rajamangala University of Technology Krungthep hotel apprentice was the personality, the second was the professional knowledge and the fundamental knowledge: 3. the results of the comparison between the expectations and the satisfaction level towards characteristics of Rajamangala University of Technology Krungthep hotel apprentice, the fundamental knowledge and the professional knowledge the expectations and the satisfaction levels differ significantly at 0.05 level, the personality the expectations and the satisfaction levels did not differ statistically significant at 0.05 level, a guideline to develop the characteristics of Rajamangala University of Technology Krungthep hotel apprentice, improve the fundamental and professional knowledge and encourage the students to work in hotel industry in their free time.